Recent Water Damage Posts

8 reasons for unexpected water in your basement

3/12/2021 (Permalink)

Water Damage Water Damage

DO YOU SEE WATER IN YOUR BASEMENT?

Water leaking in your basement is a challenge that is most likely to occur during springtime, so don’t be surprised if you have this experience in March, April or May when the weather is rainiest.

When you do have water coming in a basement, it is important first to identify the reason for a wet basement floor — which will help you prevent it from happening again. It is equally as important to know how to clean up water in a basement so there’s no lasting damage.

When you have water coming in a basement, there is a long list of places to check for the leak. The list below is a great place to start:

Window Well

It is always nice to have windows in your basement, so you can enjoy a little bit of natural light. Groundwater and rainwater can accumulate which can make it more difficult for the integrity of your window wells to hold up. Examine your window wells for signs of leaks, also check your gutters and downspouts. Overflowing gutters and downspouts can often lead to leaky window wells as water collects around the foundation of your house.

Honeycomb

If poorly mixed concrete was used to create your basement walls, honeycomb-like air pockets could form and allow water to leak in. 

Water Pipes 

Water pipes need holes to get into your basement. These holes are typically sealed with a water plug, but there may be a gap between the plug and the opening that allows for water to gather and leak into your basement.

Floor Drains

Water backups related to your own drain system or even the municipal water supply may lead to flooding up through your floor drain. Your basement’s waterproofing system should include a filter that draws this type of water away from your home.

Wall Leaks

This is a challenge mostly in older homes. Water gathers in low spots after the soil settles over time. This lower settling level allows for water to begin leaking over the top of the wall of your basement. Water may also leak in through cracks in the middle of your walls, which is one of the more severe basement leaks.

Sewer Pipes

Smaller sewer pipe leaks are the most difficult to deal with because they can go undetected for so long. You may first notice a sewer pipe leak of this variety by seeing stains on walls below the drain, ceiling staining or even signs of mold formation.

Floor Cracks

Basement floor cracks are often the result of a home settling over time. Water can then leak into your basement through these cracks, or it can even enter as humidity that creates mold and mildew.

Sump Pumps

Lastly, sump pumps can fail for a number of reasons, including but not limited to poor installation, maintenance needs, clogged or frozen discharge lines, power failure, etc. 

WHAT TO EXPECT WHEN YOU CALL SERVPRO AJAX

A professional will arrive at your home, assess the damage and make recommendations about the best course of action. Our professionals also have the experience and tools needed to navigate the situation safely and ensure you get the quickest, most effective solutions for your unique situation.

Not only will SERVPRO Ajax know how to dry a wet basement, but we can also provide solutions that help prevent future issues and long-term damage.

SERVPRO of Ajax Technicians use science in water restoration projects

11/25/2020 (Permalink)

What is the science behind drying a wet home?

Flooding in your Greater Toronto home can quickly lead to full or partial submersion of your belongings and structure. While these traumatic events can wreck a property, professional water restoration technicians (WRT) can often leverage psychrometry to quickly dry out your home. Psychrometry is a science that relates to the balance of air, humidity, or temperature and how these elements affect materials in the house. Large quantities of water in an indoor environment can unbalance the natural psychrometry of your home. Using water restoration equipment, we can leverage this science to ensure your home dries quickly and that materials return to a preloss condition. Creating a dry indoor air through dehumidification can help draw water out of soaking materials and belongings. 

How does water intrusion affect materials in the home?

There are two main ways that water damage  affect your home. The first is direct liquid contact, while the second can be from water vapor- or water in the air. Liquid moisture is most likely to cause damages to the floors and lower walls of your home. In some instances, such as natural disasters, the soil around wall joints can loosen, which could affect the structural integrity of your home. Water vapor can also cause harm to ceilings and wall cavities through transfusion and condensation. Drying a property with the minimum amount of losses involves pumping out liquid water, evaporating residual moisture, and controlling water vapors from evaporated moisture. Balancing these psychrometric elements is essential to assure an efficient and correct flood restoration.

How does temperature affect water vapor?

  • Air can hold more water when it is hot and less water when it is cold. But using temperature can increase the relative humidity in the home.
  • When the air becomes saturated with moisture, it can no longer take any more water vapor, slowing down the speed of evaporation for wet materials.
  • The relative humidity is a percentage that tells technicians how saturated the air is with moisture in a flooded property and is read with a Thermo hygrometer

Why is relative humidity important to drying times?

Drying wet materials or belongings in your home relies on evaporating moisture. When relative humidity reaches 100%, the indoor air can no longer absorb water, which, in turn, slows down the evaporation process. Increasing the temperature by deploying portable furnaces or heaters in the affected area can reduce the relative humidity and ensure more water evaporates. Temperatures of up to 90 degrees can contain over 200 grains of moisture per pound (GPP.) Most of our drying equipment utilizes temperature to increase the efficiency of drying your home. Air-movers and water extractors both employ a heating element. Simultaneously, technicians can also create smaller drying chambers to make sure air is as warm as possible and evaporate floodwaters from the property quickly. Our technicians regularly monitor humidity to make sure that drying your home is as efficient as possible.

What is the difference between relative and specific humidity?

  • Relative humidity works out a ratio for how much moisture is in the air. However, these ratios are dependent on the temperature, which can vary.
  • Specific humidity is a reading of the actual grains of moisture per pound written as GPP.
  • Specific humidity is a useful measurement for how quickly the structure of materials in your home is drying and the effectiveness of dehumidification.

How does specific humidity relate to fast-drying?

When a flood occurs in your property, massive amounts of water begin to soak into materials and often penetrate below the surface level- especially for porous materials. Incomplete or partial drying of your home can lead to further issues such as microbial growth or long-term water damage. To dry a house completely, our technicians need to know the specific humidity. By taking regular measurements, we can understand the effectiveness of our drying strategy. In practice, SERVPRO technicians take readings from an indoor environment and the exhausts of our dehumidifiers. The readings from the exhausted air of a dehumidifier should be much lower than those in the indoor environment. We can use the readings to either deploy more or fewer dehumidifiers in the property and assure your home can return to its preloss condition as quickly as possible.

How do psychrometric readings allow technicians to predict drying times?

  • Having two measurements allows technicians to use a psychrometric chart to determine all other measures. 
  • Using a chart, we can control the dew point and vapor pressure in a flooded property to allow mitigation of loss.
  • Combining our measurements with material permeance can help us provide homeowners with accurate predictions on the drying time-frame.

Drying a flooded property is an exact science that can be practically applied to prevent further losses in your home. Contact SERVPRO of Ajax at 289-460-5124

Homeowners Can See Expenses Spiral when Water Damage Strikes. SERVPRO is a Qualified Restoration Service that Can Mitigate Costs and Repair your home

11/25/2020 (Permalink)

Why do wet properties deteriorate?
Water problems can degrade over time, causing extensive harm to your home. When dry materials are exposed to moisture, it can affect their structural integrity and promote harmful microbial activity. The combination of water exposure and microbial growth can lead to long-term problems affecting building materials, drywall, and fabrics in the home. If you discover water intrusion, it is vital that you contact your insurer right away. The first three days of a water emergency are central to the overall cost of restoration. SERVPRO technicians can enter the property, assess potential damages, mitigate losses, and begin repairing your home. A standard water restoration from start to finish typically takes between two and five days to recover with professional help.

Is rising humidity harmful to a property?
One of the causes of water damage in your home may be rising humidity levels. When large bodies of water enter an enclosed environment, it begins to evaporate. Evaporation leads to higher levels of humidity within an indoor environment. When this humid air comes into contact with cold, dry surfaces, it condensates. This condensation effect can quickly lead to ceiling, wall cavity, or upper floor damage. The more moisture in the air- relative humidity- can slow down the evaporation process overall, leading to more water exposure and a more extended restoration project. SERVPRO technicians typically bring in humidity controls at the first opportunity to mitigate further losses in a wet property.

What effect does condensation have on the property?
- Damp spots which can quickly become hotbeds for microbial activity, including fungi, virus, or bacteria
- Inner wall cavity damage which can stagnate, causing unpleasant odors and cracking paintwork
- Damage to drywall, insulation, or paintwork which is often discernible through discoloration

How does water restoration begin?
The first question that a professional water restoration technician asks is what is wet. We usually start at the source of water intrusion, which is generally identifiable as a slow leak, faulty appliance, or cracks leading to rainwater intrusion. From here, our technicians can work outwards to understand the extent of water migration. Sometimes it is necessary to use advanced measuring equipment to understand the scope of water migration truly. These may include the use of thermal imaging cameras or boroscopes. If a technician suspects that migration has reached wall cavities, we may need to perform a demolition to expose the hole and assess its insulation. Wet materials like insulation or drywall are typically inexpensive to replace and can be reinstalled by a qualified SERVPRO technician.

What equipment can be used to fix water migration issues?
- Structural cavity drying equipment like Injectidry systems can help to dry a property without requiring demolition
- Drying mats cover a large surface area and are useful for drying floors made from vinyl, laminate, or masonry
- Adaptations to dehumidification or air-moving equipment to allow hot, dry air to circulate into the home's hidden recesses

How do technicians know when a property is dry?
The drying of a property is an exact science. SERVPRO technicians use thermal hygrometers to measure the humidity of the affected area. We can then compare that to unaffected rooms as well as outdoor air. The readings taken from an unchanged room become the dry goal. SERVPRO can then use air-movers and other drying equipment to match an unaffected area's dryness with the affected area. It is equally essential for technicians to monitor the effectiveness of a drying system. Different properties have different shapes and architectures, which can all affect drying. By returning daily to monitor drying outcomes, crew chiefs can adapt the drying set up in your home for maximum efficiency. Tailoring our approach this way helps to ensure that you suffer minimum inconvenience following water restoration.

When is a water restoration project finished?
- When the dry goal of the affected area is met
- Once a SERVPRO technician conducts a walkthrough with you to explain outcomes and services
- After equipment is removed and any damaged materials are either cleaned, restored, or replaced

Can restoration services help with insurance?
Generally, a restoration crew chief works closely with an insurance adjuster. SERVPRO is a transparent, professional company that records any work carried out in a digital inventory. These works ensure that there is access to accounts in real-time. At the end of a service, our technicians can pass the details of restoration onto your insurance provider to complete a 'stress-free claim.

A wet home can continue to sustain damages after the source of moisture is contained. Contact SERVPRO of Ajax at 289-460-5124

Is my wood floor ruined after a Flood?

11/25/2020 (Permalink)

SERVPRO Restores Flooring in Properties

Floodwater impacts virtually everything in its path, and unfortunately, your home may be in the track of an oncoming flood. The added element of contamination makes the cleanup process more challenging because of the additional protocols relating to floodwater. After technicians remove the black water with extraction equipment, it is time to examine your flooring to determine the level of damage. Our trained project manager or team leader scope the damage to your home before creating a complete restoration plan.

What Can SERVPRO Do to Save My Floors?

Technicians Use Equipment and Techniques to Dry Flooring

SERVPRO Uses specialized equipment after water damage in your home. SERVPRO technicians focus on mitigating further damage, such as preventing buckling, cupping, or permanent warping of materials. Hardwood floors require a moisture stabilization rate of about 12% before technicians can refinish them. The level and flat surface of the planks may require light sanding. If the floors are over-dried, they can splinter and become permanently damaged, and under-dried can cause moisture to sit and foster mold growth and the wood to rot. An effective extraction method for wood flooring is through the use of drying mat systems.

How Does the Injectidry System Operate?

This system is one method of using specialized advanced equipment for water extraction.

  • Injectidry or Dri-Eaz systems consist of a hardwood floor drying mat, which acts as a "tent" to create a closed area to increase the effectiveness of suction, and an extractor.
  • A single mat or multiple connected mats lay on top of the flooring, connected to the truck-mounted or portable extractor with a vacuum hose for excess moisture removal.
  • Technicians periodically check under the mats to physically wipe excess water and to ensure they extract the appropriate amount of water from the flooring and monitor the mats for moving them to optimize the extraction.

What Other Things Can We Do to Protect Your Floors from Further Damage?

  • Manage humidity in your home through the use of dehumidifiers and air movers.
  • Remove baseboards for adequate access to flooring.
  • Properly ventilate the impacted area by drilling small holes in the baseboard area and using tubing with the injecti-dry system for either positive or negative airflow.

For assistance after a flood, contact SERVPRO of Ajax at 289-460-5124. We're Faster To Any Size Disaster.

24/7 365 days

11/4/2020 (Permalink)

Did you know that SERVPRO of Ajax is available 24 hours a day, 7 days a week and 365 days a year for any water emergency (disastrous or minor) that you might experience?  In dealing with water damage, time is of the essence!  Even a delay of just a few hours can allow the damage to increase exponentially!  

We Answer and are Ready to Help

289-460-5124

When you call, know that we will do our best to help you as fast as possible, understanding that you are likely upset and stressed!  Be rest-assured that we will guide you through the crisis.  SERVPRO of Ajax has specific water damage training, experience and ultimately, expertise to help you as you navigate - you might even say that water damage restoration is in fact the cornerstone of our business!

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO pros may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Flooding

11/4/2020 (Permalink)

Standing water from floods and even smaller puddles in your Greater Toronto area home can become a source of disease and possible electrocution.  All kinds of things can be found in standing water such as animal waste, rotted plants, downed power lines, household waste, sewage and even wild animals.  If the water damage is inside your home, immediately turn off the electricity to your home and watch for any sources that might be contributing to accumulating debris, especially in bathrooms and kitchens.

To help reduce your risk to certain hazards associated with floods, SERVPRO of AJAX suggests:

  • Don’t drive in flooded areas
  • Stay out of floodwater to prevent yourself from getting sick.
  • If you come into contact with floodwater,
  • Wash the area with soap and water as soon as you can
  • Use alcohol-based wipes or sanitizer
  • Wash clothes in hot water and detergent
  • If you must enter floodwater, try to protect yourself by wearing rubber boots and gloves
  • Be wary of sharp objects in floodwater.  
  • If you are wounded, see a medical professional to determine whether or not you might need a tetanus booster
  • Do not eat or drink anything contaminated by floodwater
  • Do not let children play in floodwater

If you find yourself dealing with any type of water damage, contact SERVPRO of Ajax right away at (289)460-5124.  We will be there and make your disaster “Like it never even happened.”

Water Damage Timeline

12/3/2018 (Permalink)

Within Minutes

  • Water quickly spreads quickly throughout, being absorbed into walls your property, floors, upholstery, and belongings, saturating everything in its path.
  • Furniture finishes may bleed, causing permanent staining on carpets and floors.
  • Documents, photographs, books, and other paper goods start to swell and warp.
  • Electronics in contact with the water are damaged.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants

SERVPRO Timeline

ONE – Within one hour from the notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service.

FOUR – Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services.

EIGHT – Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person.

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

What to do until SERVPRO® arrives!

11/15/2018 (Permalink)

After you have experienced water damage the first thing you should do is to shut off the water source if possible.  Once the water source is stopped contact SERVPRO® of Ajax at (289) 460-5124.  The faster mitigation begins, the less damage is sustained to your home or office.  While awaiting our services there are certain steps that can be taken.

  • Locate and stop the source as soon as possible, if the water is from an internal source shut off the main water valve
  • Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.
  • Alert a restoration company to begin work as soon as possible to prevent further damage.
  • Begin documenting damaged items and removing valuables from the affected area. Do as thorough an assessment as possible of all property that has sustained damages from the event. Look behind appliances, lift carpeting, check the crawl spaces and make sure you are using a light source that allows you to see exactly what is going on.
  • Take pictures of all your findings, no matter how small. Once things dry out, you will have no evidence of what has happened, and that might be a problem.
  • Contact your insurance company representative to file a claim.
  • Document the claim number and adjuster contact information, this information will be critical for the restoration company to work with your insurance agency.

For Clean Water:

  • Remove as much excess water as possible by mopping and blotting.
  • Remove excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions to allow more even drying.
  • Move any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture o a safe placed.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
  • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water
  • Depending on the weather outside you can open windows to allow the humid air to leave the space.
  • Remove as much excess water as possible by mopping and blotting.  Wipe excess water from wood furniture after removing lamps and tabletop items.  Place aluminum foil or wood blocks between furniture legs and wet carpeting.

For Contaminated Water:

  • Avoid all contact with sewage and items contaminated by sewage.  Wash your hands thoroughly if you encounter contaminated items.
  • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
  • Do not turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Do not use household fans to dry the structure; air flow could spread contaminants.
  • Discard any food and/ or products for personal hygiene and cleanliness if exposed to the contaminated items.
  • It is highly recommended to contact professional help as soon as possible if there is flooding with contaminated water as it can be very hazardous to you and your family’s health.

We are always here to help, where the water loss is big or small, clean or contaminated water and are a phone call away at (289) 460-5124.

Use a Professional Water Restoration Company!

10/11/2018 (Permalink)

Imagine, you come home from work, running errands or even from vacation, only to find your basement is flooded! Your initial response may be to try and fix the issue yourself, but before you do, check our “Three types of contaminated water” article. If you have grey or black water, it is highly recommended you contact a professional ASAP, and remember, clean water can turn into greywater in less then 24 hours.

So, do you call your general contractor or a disaster restoration company? There are a few important differences between contractors and professional Water Restoration Companies. As a professional Restoration Company, we try to restore, rather than replace, whenever possible.

 Most contractors are not certified in drying and cleaning water damage to industry standards, so they tend to replace everything that is affected. This will often will include all flooring, walls, cabinets and even furniture. SERVPRO® of Ajax technicians are certified in drying and cleaning water damage to industry standards. We will not remove materials unless it is necessary. The average time to dry is 3 days, this prevents further interruption to your daily life and saves you money. We try to mitigate the water damage and restore when possible. Restoring your home is more cost efficient than replacing materials in your home.

 Call SERVPRO® of Ajax! We are available 24/7 for emergency water losses!

The Three Types of Contaminated Water

9/24/2018 (Permalink)

Category 1: "Clean Water"

Category 1 water is from a clean source and does not post and immediate health threat. Clean water home floods are generally safe for you to clean up yourself but remember--time is an important factor. Standing clean water can become greywater in as little as 48 hours depending on the temperature and surrounding contaminants. Another thing to keep in mind is mol growth, although clean water can be mopped/wiped up, it’s best to contact a professional to dry out the area the prevent mold growth and attempt to restore any damaged items.

Clean water flood sources:

  • Broken water line
  • Malfunctioning appliances
  • Toilet holding tanks
  • Melting snow and rainwater
  • Broken or leaking pipe
  • Sink overflow
  • Ice maker supply line

Category 2"Grey Water"

Category 2 water refers to wastewater that is not contaminated with fecal matter yet is still contaminated and could cause discomfort or illness. If you experience a home flood with greywater, be cautious when beginning the cleaning process and begin immediately as greywater can become blackwater in as little as 48 hours. Wear protective gear such as rubber boots and gloves, and keep children, pets and individuals with a compromised immune system away from the flooded are. It is advisable to hire a professional to safely clean and decontaminate when there is greywater, as it may contain harmful bacteria and viruses.

Grey water flood sources:

  • Sink back up
  • Sump pump
  • Roof leak
  • Leaking air conditioner
  • Washing machines, dishwasher, water heaters
  • Toilet with urine but no feces

 Category 3"Black Water"

Category 3 water refers to wastewater contaminated with human waste or other fecal matter, and could cause severe illness or death if ingested; any contact should be avoided. Blackwater is a haven for dangerous bacteria and pathogens. It can also be contaminated with dissolved chemicals and particulates, making contact even more dangerous. Blackwater floods are the most dangerous and the most destructive. Because of the grossly unsanitary conditions of the water, porous and absorbent items such as carpets, upholstery and drywall are often unsalvageable. Contact with blackwater via ingestion or skin contact can cause illness in both humans and pets.

It is highly advisable to contact a water restoration expert if you suspect blackwater before you begin attempting to remedy it yourself.

 Black water flood sources:

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup
  • Flooding
  • Foundation problem
  • Gutter problems
  • Toilet Bowl overflow
  • Sewer back-up
  • Water damage that sat over 3 days
  • Standing Water that has begun to support microbial growth

Sewage cleanup must not be taken lightly. Serious long-term health issues to adults, children and even pets may occur due to bacteria, viruses and even parasites. Don't delay. Take immediate action. Call SERVPRO® of Ajax at (289) 460-5124 today for a free estimate.

How to prepare for a flood

9/14/2018 (Permalink)

Luckily, the GTA doesn’t see floods so detrimental we need to evacuate the area very often. But with the recent floods in Toronto and surrounding areas, it doesn’t mean it’s not possible. It is always a good idea to read up on how to prepare for a disaster in any case. It doesn’t hurt to be prepared. You never know, it could end up saving your life. Here are 10 ways to prepare for a large-scale flood.

  1. Get a weather radio and learn to understand emergency notifications
  • One of the first things you can do is buy a weather radio that can broadcast weather bulletins from the closest National Weather Service Office. These stations broadcast a variety of emergency notificationsincluding flood watches and warnings, flash flood watches and warnings, and evacuation notices.
  1. Research your flood risk
  • Learn in advance whether your area is susceptible to flooding.
  1. Prepare emergency supply kits for your home, work and car
  • gov is an excellent governmental resource for information on how to prepare for inclement weather and other disasters. Here’s a great checklist of what to pack in your emergency kits, which should be standardized for your home, workplace and car they can be easily accesses in the event of an emergency.
  1. Establish your evacuation route
  • Knowing your way in and out of your immediate geographic vicinity and how to navigate your community when it’s flooded could save your life. You will need to stick to higher ground when evacuating. Make sure all family members know where they are supposed to meet.
  1. Have a plan for communicating with family members
  • As mentioned, having a place to meet if flooding does occur should be established prior. During an emergency, texts are easier and faster than phone calls. All family members also need to have a family contact that is out of the immediate geographic area, in the event information needs to be passed through a third party.
  1. Raise up appliances, other items to protect them from damage
  • Flooding can cause substantial damage not only to your home, but also to your property including costly and essential appliances. Raising up major appliances and electrical outlets can help protect them from flooding.
  1. Save your important documents
  • Copy, save or upload to the cloud important papers and documents such as insurance policies, photographs, and other important documents such as birth certificate and leases.
  1. Protect your drains from increasing the damage
  • A house’s water and sewage systems are particularly prone to flood damage, creating an even bigger mess that’s extremely hard to clean up. Installing a sump pump can help with this risk. You can also use backflow valves in toilets, drains, and sinks to prevent floodwaters from backing up.
  1. Stockpile emergency supplies
  • In addition to having your emergency kit handy so you can get to it quickly if you must evacuate, you can take other steps to help prepare for flooding. Storing valuables, medication, and chemicals (separately) in a higher place is a good first step.
  1. Manage your financial risk
  • The best way to manage your financial risk and protect your home is to buy flood insurance. Homeowner’s insurance doesn’t typically cover flood damage, so this insurance must be purchased separately, and any claims filed separately from homeowner’s insurance.

Water Damage Prevention Checklist

9/4/2018 (Permalink)

Some things are out of your control, but there are a lot of small things you can do to minimize your risk. We have put together this water damage prevention checklist to help you protect and preserve your property.

 - Create a list of emergency contacts, including names and phone numbers for when disasters are discovered. SERVPRO® of Ajax is available 7 days a week 24 hours a day, we can advise you on what to do in the moment, and then come to access the situation asap. Remember mold growth can start within 24-48 hours of water damage. The faster you have help with the clean-up, the less damage there will be to your things and the faster you will be able to get back to a normal life.

- Make sure everyone in the household knows where the main water shutoff valve is. Make sure you know where the other shut off valves in your home are as well, such as your sinks, toilets, hot water tank and washing machine. As soon as a leak is noticed shut off the valve and leave it off until repairs are done. It is also a good idea to shut this off while out of the house for an extended period, such as while you are on vacation. This will help minimize the risk of coming home to unexpected flooding, and mold.

- Make sure all valuables are always stored up off the floor. This is especially important for things like important documents and electronics. Basements are notorious for flooding, so if you are storing items on the floor, use plastic bins; otherwise invest in some simple shelving to keep everything off the ground.

- Clean your gutters (eavestroughs) annually, and ensure downspouts are directed away from the home. Gutters are prone to clogging with leaves and debris, which can lead to water leaking into your home. Consider adding and extension to your downspouts, especially if your yard doesn’t have strong slope away from your home.

- Check your windows and shingles. It’s a good idea to annually check all your windows, ensure the caulking is still in good condition, and re-caulk if necessary. This is a bonus as it may save you money on your utility bills. The same goes for shingles, roofs tend to serve as a significant point of entry for water intrusion into your home, especially since damage on the roof may go unnoticed if it isn’t checked. 

- Check basement drainage systems and verify sump pump operation. Make sure to keep your basement flood drains clear. Get a professional to install sump pumps and backwater valves and get them inspected annually.

- Check for signs of leakage and rust. Pay close attention to your hot water tank, toilets, sinks, dish washer, washing machine and refrigerator. Repair at the first signs, don’t wait until it’s to late!

SERVPRO of Ajax 24 Hour Emergency Water Damage Service

1/31/2018 (Permalink)

SERVPRO of Ajax is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 1(289)460-5124

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Ajax has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Ajax

SERVPRO of Ajax specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.