Recent Posts

Why Your Business Should Have an ERP

12/10/2018 (Permalink)

As Alexander Graham Bell once said, “Before anything else, preparation is the key to success.” This advice can easily be applied to all aspects of life, including your business. Anything from water damage to fire damage to storm damage can completely overhaul a business. 50% of businesses are devastated so much by these disasters that they cannot reopen. The other 50% are able to jump back into action because they are ready.

An ERP (Emergency Ready Plan) Is a way to prepare for these disasters before they strike. It is carefully devised, well-rehearsed strategy that tells you and your employees exactly what to do during an emergency. Knowing exactly what to do what you can expect in advance can help save your business from costly repairs. Your ERP includes:

  • A no cost assessment of your facility
  • A concise profile document that contains only the critical information needed in the event of an emergency
  • A guide to help you get back into your business following a disaster
  • Establishes SERVPRO of Ajax as your disaster and mitigation and restoration
  • Identification of the line of command for authorizing work to begin which saves you time and gets you back into business faster
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information

Learn more at, or call us at 519-460-5124.

Water Damage Timeline

12/3/2018 (Permalink)

Within Minutes

  • Water quickly spreads quickly throughout, being absorbed into walls your property, floors, upholstery, and belongings, saturating everything in its path.
  • Furniture finishes may bleed, causing permanent staining on carpets and floors.
  • Documents, photographs, books, and other paper goods start to swell and warp.
  • Electronics in contact with the water are damaged.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants

SERVPRO Timeline

ONE – Within one hour from the notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service.

FOUR – Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services.

EIGHT – Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person.

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

What to do until SERVPRO® arrives!

11/15/2018 (Permalink)

After you have experienced water damage the first thing you should do is to shut off the water source if possible.  Once the water source is stopped contact SERVPRO® of Ajax at (289) 460-5124.  The faster mitigation begins, the less damage is sustained to your home or office.  While awaiting our services there are certain steps that can be taken.

  • Locate and stop the source as soon as possible, if the water is from an internal source shut off the main water valve
  • Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.
  • Alert a restoration company to begin work as soon as possible to prevent further damage.
  • Begin documenting damaged items and removing valuables from the affected area. Do as thorough an assessment as possible of all property that has sustained damages from the event. Look behind appliances, lift carpeting, check the crawl spaces and make sure you are using a light source that allows you to see exactly what is going on.
  • Take pictures of all your findings, no matter how small. Once things dry out, you will have no evidence of what has happened, and that might be a problem.
  • Contact your insurance company representative to file a claim.
  • Document the claim number and adjuster contact information, this information will be critical for the restoration company to work with your insurance agency.

For Clean Water:

  • Remove as much excess water as possible by mopping and blotting.
  • Remove excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions to allow more even drying.
  • Move any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture o a safe placed.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
  • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water
  • Depending on the weather outside you can open windows to allow the humid air to leave the space.
  • Remove as much excess water as possible by mopping and blotting.  Wipe excess water from wood furniture after removing lamps and tabletop items.  Place aluminum foil or wood blocks between furniture legs and wet carpeting.

For Contaminated Water:

  • Avoid all contact with sewage and items contaminated by sewage.  Wash your hands thoroughly if you encounter contaminated items.
  • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
  • Do not turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Do not use household fans to dry the structure; air flow could spread contaminants.
  • Discard any food and/ or products for personal hygiene and cleanliness if exposed to the contaminated items.
  • It is highly recommended to contact professional help as soon as possible if there is flooding with contaminated water as it can be very hazardous to you and your family’s health.

We are always here to help, where the water loss is big or small, clean or contaminated water and are a phone call away at (289) 460-5124.

SERVPRO® of Ajax has got you covered when storms strike!

11/12/2018 (Permalink)

Canada, especially Ontario, is known for its extreme weather. Scorching hot and rainy in the summer and unbearably cold and snowy in the winter. When you live through these conditions, you know they aren’t particularly friendly on your home’s structure. Being prepared is the first step, but if restoration is necessary SERVPRO of Ajax is the company to call for any of your home restoration needs.

SERVPRO of Ajax employs trained water and storm damage specialists, water restoration technicians and applied structural drying technicians. That means we can restore your home or business and get life back to normal. Our list of storm related services includes (but not limited to):

  1. Mold Remediation
  2. Sewage Cleanup
  3. Carpet Cleaning
  4. Odor Removal
  5. Contents Restoration
  6. Move Outs / Pack Ups
  7. Electronic Cleanup
  8. Document / Photograph Drying

So the next time the lightning strikes or the snow rolls in, have our number ready in case the worst case scenario happens! Call 289-460-5124.

How to Prepare your Employees for a Fire

11/5/2018 (Permalink)

A fire is never something you expect to happen in your building, however it is something that strikes commercial buildings daily. With that being said, it is important to make sure your employees/tenants are ready in case a fire happens to occur.

First, it is vital that you have an Emergency Action Plan in place. This plan frameworks your employees’ responsibilities during any type of emergency – including a fire. Your Emergency Action Plan should contain:

  • Escape route map: Print out a map of your building and highlight the primary and secondary exits, the routes accessible for those who might be disabled. And where to assemble once safely evacuated outside of the building. Point out where fire alarm pull stations are located, as well as fire extinguishers and any other key items that are important in any emergency.
  • Evacuation policies and procedures: This should outline evacuation routes, crowd control policies, how to assist people with disabilities and how to report fires.
  • Special Staff’ Responsibilities: Decide where to draw the line on instructing employees to use fire extinguisher (if fire is small and contained) or to evacuate immediately. Some commercial offices require designated staff to stay behind to shut down critical plant operations for example. Make sure these procedures are in place if necessary.

We must always be prepared in case fire strikes, but preventative measures are always the best to know, to help prevent a fire before it can even start.

  • Keep up with routine maintenance.
  • Make sure there is enough ventilation when utilizing any cleaning products.
  • Get rid of any card board boxes/pallets regularly as pile ups tend to happen. This is a breeding ground for fire.
  • Make sure all hallways and emergency exits are clear just in case an emergency strikes and evacuation is necessary.

In order for your employees to be well aware of fire procedures and policies, ensure they are put through the right training such as

  • Fire extinguisher training
  • Shut down procedures (may not apply to all)
  • Fire Drills

Common Types of Mold in your Home

11/1/2018 (Permalink)

Mold comes in all shapes, sizes and colours. Learn how to identify the type of mold in your home and develop a plan of attack for treating it.

The most common types of mold include aspergillus, cladosporium and stachybotrys atra (more commonly known as black mold).

Aspergillus is a fairly allergenic mold that is regularly found in foods and in-home air conditioning systems. Cladosporium is typically a black or green “pepper like” substance that grows on the back of toilets, painted surfaces and fiberglass air ducts. While this mold is nontoxic to humans, it can trigger common allergy symptoms, such as red watery eyes, rashes and sore throat.

Mold that looks orange or red is typically found outdoors, due to its nature to thrive on decaying plants and moist wood. This type of mold, which can appear slimy, is harmless and should only be removed for aesthetic purposes.

White mold is not technically a type of mold, but the good news is that this typically indicates the mold is only in the early stages of growth and can easily be treated.

Stachybotrys atra or black mold is a toxic mold commonly found in cellulose-rich building materials from damp or water-damaged buildings. When wet, Stachybotrys can look greenish black and slimy, but can also look sooty and black. It’s been associated with several symptoms which are highly controversial. If you find stachybotrys in your home, you must seek professional assistance immediately to remove it.

SERVPRO of Ajax is here to help with any mold problems you may have, whether toxic or non-toxic. Call us at 289-460-5124 for more information.

Key Signs Your House May Have Toxic Mold

11/1/2018 (Permalink)

Despite what you may think, mold isn’t always visually seen or easy to find. Here are some of the most common warning signs that may indicate there is toxic mold growing inside your home.

Some of the most common signs of mold growth are:

-           Dormant allergies or allergic reactions

-           Aggravated asthma or other lung problems

-           Discoloured walls

-           Stains

-           Black spots

-           An increase in negative health symptoms such as a fever or feeling itchy

-           Musty, moldy odor

-           Visual indicators of mold growth such as greenish black areas, slimy textured residue, and even simple mildew are all signs that a mold inspection needs to be scheduled

If your home has had any issues with moisture, condensation or other water problems, you can be certain that mold has started growing. Thus, if you had or have any water issues, you probably have mold and should hire a professional mold inspector such as SERVPRO® of Ajax make sure your home is safe.

What to do during a power outage

10/25/2018 (Permalink)

What were you doing during the Northeast blackout of 2003 in Ontario? Just recently we celebrated the 15-year anniversary of the power outage that affected a whole province. Most of us didn’t have power for 2 days, some regions took nearly a week or two for power to be restored. Most of us were left struggling to live through a power outage during our hottest month of the year. If something like this were to ever happen again (even if it’s just for a few hours) make sure you are prepared. Here are a few helpful tips.

  • Keep freezers and refrigerators closed
  • Only use generators outdoors and away from windows
  • Do not use a gas stove to heat your home
  • Disconnect appliances and electronics to avoid damage from electrical surges
  • Have alternate plans for refrigerating medicines or using power-dependent medical devices
  • If safe, go to an alternate location for heat or cooling – your local news organizations will provide you with areas with the appropriate amenities if need be.
  • Check on your neighbours

Before the power outage

  • Take an inventory of the items you need that rely on electricity
  • Plan for batteries and other alternatives to meet your needs when the power goes out
  • Ontario recently just programmed alerts to go out on any electronic device to warn people of extreme weather and so on. Make sure you have received a test of these updates.
  • Install carbon monoxide detectors with battery backup in central locations on every level of your home.
  • Review the supplies that are available in case of a power outage. Have flashlights with extra batteries for every household member. Make sure you have enough non-perishable food and water
  • Use a thermometer in the fridge so you are aware of the temperature when power is restored. If the temperature 40 degrees or higher (4 degrees Celsius), throw food out.
  • Keep mobile phones and other electric equipment charged and gas tank full.

During power outage

  • Keep freezers and refrigerators closed. The refrigerator will keep food cold for approximately 4 hours. A full freezer will maintain its temperature for about 48 hrs. Use coolers with ice if you need to and monitor the temperature of your fridge/freezer using a thermometer.
  • Generators, camp stoves and charcoal grills should always be kept outside and away from windows to avoid carbon monoxide poisoning. Don’t use a gas stove/oven to heat your home.
  • Check on your neighbours.
  • If safe, go to an alternate location for heat and cooling – your local news organizations will provide you with areas that have the appropriate amenities if need be.
  • Turn off or disconnect appliances, equipment, or electronics. Power surges or spikes may occur and damage your items.

After the outage

  • Throw out any food that has been exposed to 40 degrees (4 degrees Celsius) or higher for two hours or more, or food that has unusual odor, colour or texture.
  • If power is out longer than a day, throw out any medications that require refrigeration unless the label says otherwise.

How to use a Fire Extinguisher

10/22/2018 (Permalink)

It may seem like a simple thing, but, when you are under the pressure of a situation which requires the use of a fire extinguisher it may be harder then you think. Read these simple instructions so that you know how to use a fire extinguisher and can respond quickly in case of a fire.

Always remember PASS

Pull the pin in the handle

Aim at the base of the fire

Squeeze the lever slowly

Sweep side to side

Know the different types of fire extinguishers

Fire extinguishers come in different types, and each of these types are used for putting out different types of fires.

Class A - Ordinary solid combustibles like wood, cloth and paper products. 

Class B – Flammable liquids and gasses

Class C – Electrical fires (Do not use water to put out these fires as there is a risk of electrocution)

Class D – Flammable metals

Class K – Oils and grease fires

If the time comes to use a fire extinguisher, follow these guidelines:

  • Only use a fire extinguisher if you are taller then the fire. Extinguishers are meant for the early stages of a fire, if the fire is taller then you the extinguisher won’t be enough, get out of the house and call 911.
  • Make sure the extinguisher you have is for the right type of fire. And ABC extinguisher will work on kitchen grease fires, but an A extinguisher could make the problem worse as it is essentially only pressurized water.
  • Make sure the fire extinguisher is still pressurized. Check the gauge, if the needle is in the green you are good, but if not, you won’t have enough pressure to put out the fire, so get out and call 911.
  • Position yourself with your back to an unobstructed exit so that you can get out quickly if you need to. Make sure you know your fire extinguishers range before hand, and position yourself accordingly, you want to be far enough that you aren’t in danger of being burned, but close enough that the discharge will be effective.
  • Use PASS (see above)
  • Never turn your back on the fire even after it’s been extinguished. There may be hot spots of hidden flames that could ignite again at any moment.

How to Prevent Water Damage to your Commercial Business

10/18/2018 (Permalink)

As demonstrated by the recent flooding in Toronto and surrounding areas, water can seriously damage property. The cost to fix water damage can be very expensive and in some cases not covered by your insurer. That is why it is always best to take the preventative measures to protect your business property from any sort of water damage. Here are three helpful tips on how to go about protecting your business.

  1. Research information

-           Your municipality’s website might have info on flood and sewer back-up prevention programs whose costs may be tax-deductible.

  1. Sewer back-up prevention

-           Disconnect weeping tiles and install a backwater valve and sump pump

-           Make sure there’s a secondary energy source (battery or generator) for your sump pump in case of power failure

-           Detach the foundation drain from the sanitary sewer

-           Disconnect the eaves troughs and foundation drains from the sewer system

  1. Waterproof building structures

-           Regularly inspect your roof and eaves troughs

-           Regularly inspect walls and windows

-           Check basements for mold, water staining, cracks in the walls and make sure drainage systems are working properly

-           Check plumbing regularly to make sure theres no leaking fixtures/joints, and irrigation systems aren’t spraying water on foundation walls

-           Make sure the fixtures attached to exterior walls are waterproofed, and drain any standing water on the exterior

-           Make sure any inventory is kept off the ground in water/air proof containers whenever possible